Frequently Asked Questions (FAQs)
Translated from French.
1. The product I received does not match my order
You may receive tracks that do not exactly match your order. As indicated in our general terms and conditions of sale, we reserve the right to deliver better quality, adaptable tracks with often extended guarantees, all for the benefit of the customer. Don't worry, even if the dimensions turn out to be different at first sight, the tracks we send you will prove to be perfectly compatible on your machine, and will satisfy you more!
However, in case of unintentional error on our part when sending, please write an explanation email to firstname.lastname@example.org, which we will process as soon as possible.
2. What payment methods are available?
At Final-Track you can pay by: CB / MasterCard / Visa, but also Paypal, Bancontact, Mister Cash, Giropay, Sisal or iDeal thanks to our Hipay payment solution!
3. How do I know where my order is at?
Once the transaction has been settled, you will receive in your mailbox a confirmation of your order as well as your invoice, and a link to track your package. This link will redirect you to the carrier's website, where you can track the progress of your package through the tracking number.
4. How do I get my invoice back?
Your invoice is sent to the email address you gave us when you ordered. However, you can find it by logging into your Final-Track.com customer account. You will then be able to access your personal information, invoices, wish lists...
5. What should I do if the delivery time is exceeded?
In this case, contact our after-sales service by email so that we can be informed of the situation, and contact the carrier responsible for shipping your package.
6. What are the different modes of transport to choose from?
If your package weighs less than 30kg: GLS.
If your package weighs more than 30kg: GEFCO or TNT.
7. What if I have the wrong size?
If you have made a mistake in size when finalizing the order, please contact us as soon as possible by email at email@example.com to let us know the situation. If the order is not shipped, we will cancel the shipment, and make sure to redirect you to the correct size for your machine.
If you have noticed this after receiving the caterpillar, please refer to question 1 above.
8. My products are damaged at the reception.... What to do about it?
If upon receipt of the goods, your package has defects (damaged packaging, ripped off etc..) we would appreciate it if you could notify us on the carrier's shipping note, then take a picture of your defective package and send it by email to firstname.lastname@example.org. We will then be able to proceed to a return if the defects are found.
9. What are the differences between the Track range and the Ultra range?
Below is a comparative table of the TRACK and ULTRA ranges from our partner ACCORT. For more information, visit http://accort-track.com/en/our-rubber-tracks/
10. Further information
If your question is not answered in this FAQ, we would be happy to answer you by email at email@example.com or by phone at +33 (0)3 20 90 89 91.