Tax excl. Tax incl.

Shipments and returns

OUR DELIVERY METHODS

Depending on the many types of items and destinations we offer, we use different service providers to deliver our products:

  1. GLS: This mode of transport is intended for parcels weighing less than 30 kg. For metropolitan France, Monaco, Belgium, Luxembourg and the Netherlands, delivery takes 1 to 2 working days. Delivery to Corsica takes 5 to 6 working days. Delivery to Germany, Austria, Spain, Portugal and Italy takes 2 to 3 days. For Switzerland, please allow 3 to 4 working days.
  2. CEVA LOGISTICS: for metropolitan France, Monaco, Belgium, Luxembourg and the Netherlands, delivery takes 2 to 3 working days. Delivery to Corsica takes 5 to 6 working days. Delivery times for Germany, Austria, Spain, Portugal and Italy are 3 to 4 days.
  3. DACHSER: for metropolitan France, Monaco, Belgium, Luxembourg and the Netherlands, delivery takes 1 to 2 working days. Delivery to Corsica takes 4 to 5 working days. Delivery to Germany, Austria, Spain, Portugal and Italy takes 2 to 3 days. For Switzerland, please allow 3 to 4 working days.
  4. FORWARDER: For customers located in the French overseas departments and territories (Guadeloupe, French Guiana, Martinique, Mayotte, Reunion, French Polynesia, St Pierre-et-Miquelon), delivery within 2 to 3 days to a forwarder of your choice located in mainland France.

OUR SHIPPING COSTS

Free delivery by GLS or CEVA LOGISTICS on orders of €80 or more excluding VAT for mainland France, Monaco, Belgium, Luxembourg and the Netherlands.

For Corsica, a delivery charge (calculated in the basket) is applicable.

Free delivery by GLS or CEVA LOGISTICS for orders over €300 excluding VAT to Germany, Austria, Spain, Portugal and Italy. Islands are not included in free shipping.

For Switzerland, we offer either TRANSIT delivery, or GLS/DACHSER with DAP incoterm (Customs Export and Import Clearance charges INCLUDED in the transport price). VAT and customs duties remain your responsibility).

All other destinations or modes of transport are subject to delivery charges indicated in the basket at the time of ordering.

In the event of a change in delivery policy, the changes will be posted on this page.

THE RETURNS

If you are not satisfied with the product, you have 14 days (invoice date) to return it to us in its original packaging or equivalent (cardboard or pallet). It is imperative to contact customer service on +33 (0)3 20 17 03 60 to obtain the return number required to manage your returns to our warehouses.

The return costs remain the responsibility of the customer. We advise you to use the Colissimo service of the Post Office (FRANCE) for parcels weighing less than 30 kg. In the case of heavy goods (over 30 kg), we can offer you our preferential rates with our courier carriers by deducting the return shipping costs from your refund.

Once the merchandise is back in our warehouse, we assess its condition. In case of damage, a discount may be applied, otherwise we will refund the full amount of the goods and any delivery costs.